“This was a surprise. We didn't know this was available, but it was a special add-on with the HomeSoap sanitizer. I was genuinely amazed that when I set my phone on the unit, the battery signal immediately kicked in letting me know the Qi Charger was working. Impressive. A double two-for-one: PhoneSoap Wireless with the HomeSoap, and Charge and Clean all at once.”
“This device activates a 10 minute cycle every time the lid is closed, regardless of whether there is a phone inside it (meaning it starts another cycle automatically when I remove my phone). This will result in burning out the UV bulbs twice as fast as it should. It should have been designed with an option to switch it from automatic mode to manual mode, but alas, it was not designed this way--only the more expensive models were (of course). Instead, I had to purchase a smart switch, at substantial cost to myself, to install along with the device so I could manually cut power when there is no phone inside it. I'm extremely disappointed that this lack of basic expected product functionality was not communicated explicitly on the product description webpage.”
Dear Matthew,
Thank you for sharing your thoughts on the Phone Qi Wireless Charger and Sanitizer. We completely understand your frustration regarding the automatic cycle starting every time the lid is closed, even when there’s no phone inside. Your feedback about the design choices is invaluable, and we apologize for any inconvenience this has caused you.
We appreciate you mentioning the need for a manual option, and we will certainly pass your feedback along to our product development team for consideration in future models!
Thank you once again for your input, and if you have any further questions or need assistance, don’t hesitate to reach out. We're here to help!
Warm regards,
Phonesoap support.
Hi Joe,
We apologize that the wireless charging feature is not functioning as intended. Since the device is not sitting directly on the Qi charging pad, there can be difficulty connecting with a thick case on your device. To fix this, remove the case in order to optimize the wireless feature. We apologize for this inconvenience!
We would be happy to take your name, email, and your unit's serial number to register your product manually!
Thank you for your review!
Phonesoap support.
“This does the job in terms of disinfection, but my iPhone 14 cannot be charged with this unless I remove the case that is specifically designed for wireless charging. That is the only real downside I see to this product. It really doesn't do a wonderful job of wirelessly charging my phone.”
Dear [Reviewer's Name],
Thank you so much for taking the time to share your feedback on our PhoneSoap Wireless Gunmetal.
We apologize that the wireless charging feature is not functioning as intended. Since the device is not sitting directly on the Qi charging pad, there can be difficulty connecting with a thick case on your device. We do recommend removing the case to optimize the wireless feature. We apologize for this inconvenience!
Please reach out to us with any other questions or concerns, and we would be happy to help!
Phonesoap support.
