“As a sanitizer it functions the same as the rest of their product line. However, as a charger it falls short. So far I’ve had success with charging 1 out of three iPhones. All three charge on traditional wireless chargers. Due to the glass between the phone and charging pad, the phone case must be as thin as possible. On the iPhone 15 the large cameras stick out enough to keep the phone too far away from the charging pad. Functionally this device isn’t reliable for wireless charging.”
Dear Joseph,
Thank you so much for taking the time to share your feedback on our PhoneSoap Wireless Gunmetal.
We apologize that the wireless charging feature is not functioning as intended. Since the device is not sitting directly on the Qi charging pad, there can be difficulty connecting with a thick case on your device. We do recommend removing the case to optimize the wireless feature. We apologize for this inconvenience!
Please reach out to us with any other questions or concerns, and we would be happy to help!
Phonesoap support.
“The PhoneSoap does not charge my iPhone 15 with the case on the phone! I thought perhaps it was just broken, but customer support just said I have to take the case off. I have an alarm clock that can wirelessly charge my phone by setting it on top of the clock, so the charging issue has nothing to do with the phone or the case. It is very inconvenient to remove the case every time I need to charge my phone, not to mention that I can't disinfect the phone case while it charges. Very disappointing!”
Hi there,
Thank you for reaching out! I'm so sorry that you're having an issue with this unit! You can reach out to our team and we would be happy to exchange this!
PhoneSoap Support
Hi there,
Thank you for reaching out! We apologize for the delays over the holiday season and do offer an extended return window for all units purchased during the holidays. We would be happy to assist with an exchange or return!
Here is the link: https://www.phonesoap.com/apps/redo/returns-portal
Please let us know if you have any questions, and we would be happy to help!
