“The vendor should automatically cover ANY issues with shipping. The consumer should not have to pay even more for a reliable delivery service. The vendor should hold the delivery service accountable for any issues.”
Hi there,
Thank you so much for reaching out! We understand your concern, and our team would be happy to help! If you do have any issues with a missing unit, we are happy to look into the issue, open a claim, and offer a replacement or refund for the missing items. Package protection does allow us to more easily replace or refund missing items, but it mostly covers the cost of returns for customers who would decide to return the unit for any reason within the first 30 days. Normally, we ask customers to pay shipping back to us for returns for exchange or refund, but with package protection, those costs are waived and the customer receives a return label free of charge.
If you need any further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help in any way they can.
Warm regards,
Phonesoap support.
Dear C,
Thank you so much for taking the time to provide us with your valuable feedback regarding Free Returns + Package Protection for $2.98. We truly appreciate you sharing your experience with us.
First and foremost, we want to apologize for any inconvenience or disappointment you may have experienced. We constantly strive to improve our services and feedback like yours helps us identify areas where we can enhance our customer experience.
We understand that there were some issues with the Free Returns + Package Protection service, and we would love to hear more about your specific encounter. Could you kindly provide us with further details about what happened? We are eager to understand the situation better and find ways to make things right.
Your input is crucial to us, and we want to ensure that our services meet your expectations. If there are any suggestions or improvements you would like to recommend, please don't hesitate to let us know. Your insights will help us enhance our offerings and better serve you and our valued customers in the future.
Once again, we want to express our gratitude for your feedback. Your honesty is truly appreciated, and we look forward to addressing the issues you encountered to provide you with a much-improved experience.
Thank you for your understanding and support.
Best regards,
Phonesoap support.
“Did not receive my toothbrush sanitizer and no one has gotten back to me about getting another one shipped. A waste of money. Poor customer service.
This is the order number.PhoneSoap Order #429350
My contact information is leiah.dotlich@gmail.com
Thank you”
Dear Corazon,
Thank you so much for taking the time to share your feedback regarding our Free Returns + Package Protection for $2.98. We truly appreciate your honest review and apologize for the inconvenience you experienced.
It's deeply disappointing to hear that you did not receive your toothbrush sanitizer and have not yet received any assistance regarding a replacement. We understand how frustrating this situation must be for you and we apologize for any inconvenience caused.
Customer satisfaction is our utmost priority, and we want to make things right for you. We would like to ask for your assistance in understanding how we can improve our services. Could you kindly provide us with more details about your order, such as the order number or any relevant information, so that we can investigate this matter and find a suitable solution?
Again, we apologize for the lapse in customer service and any inconvenience caused. Your feedback is invaluable in helping us enhance our services and prevent such issues from happening in the future. Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Phonesoap support.
Dear William,
First and foremost, we would like to express our sincere gratitude for taking the time to provide us with your valuable feedback regarding your experience with our Free Returns + Package Protection $3.98 service. Your input is truly appreciated.
We apologize for your inconvenience and understand your frustration with not being able to opt-out of the package protection. We strive to provide a seamless and hassle-free experience for all our customers, and we regret that this feature did not meet your expectations. However, the package production is optional and you should be able to remove this option when clicking the shopping cart icon before checkout.
Once again, we sincerely appreciate your feedback and thank you for bringing this to our attention. We are committed to continuous improvement and hope to exceed your expectations in the future.
If you have any other inquiries or require further assistance, please do not hesitate to reach out to us.
Best regards,
Phonesoap support.
