Samsung Galaxy Note 9 (128GB) [Grade B] Reviews

4.5 Rating 2 Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

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Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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“The phone is really good though it just a grade B. I've been used it for a week but there is no problem so far. The staff was very friendly when I asked multiple devices for comparison and there is no sight of impolite or angry. That why I choose to share this review.”

Helpful Report

“The phone is good I have no problems with it at all but the service is s##ty no one could tell me when I was getting my stuff ended up being a week by the time I got it and the other half of my stuff was not what I ordered so I rang up and was told to keep the rest as they don't have what I paid for and also I would be getting my cash back but once again they are f##king me around and making me wait for my money i wouldn't recommend using this company”

Helpful Report

Hello Matty, Thank you for reaching us out and giving us a chance to tell our side of the story as well. We first of all once again will begin up with an apology for inconvenience of getting a different product delivered but on the other hand we showed the best possible gesture, to show that customer satisfaction is the utmost element to be, considered by confirming a refund and not recalling the device. Now we have also shared screen shots of the T&Cs of the reimbursement by the payment merchants so I will like yo request you not ti judge us in a bad way due to the dispatch error and For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot