Hi Ryan, We responded to your inquiry about how to create an account on our website to login and cancel. Your subscription was cancelled so it won't renew. Sorry you had a bad experience. You can always reach out for support with specific questions.
“Really awesome. it was given as a gift, and was really appreciated by the recipient. She enjoyed getting it. The reason that I gave 4 instead of 5 stars is that when I ordered it (as a Christmas gift), I input a message that was to be sent along with the first 'package' in order to explain who it was from and the meaning of sending HER this as a gift. That message was missing, and when she received it, she was quite confused, as she had no context as to who had sent it or why. I understand that these things happen, but it kinda muted the experience.”
Hi Tom, glad to hear your giftee is enjoying the subscription! We're sorry to hear that your gift recipient didn't see the gift message email. I reviewed our email logs and can confirm our software sent a gift message email to Rita on 12/13 as requested. If the recipient didn't see it, then I'm sure it landed in a gmail "promotions" folder or maybe even the spam folder. Not much we can do there as gmail controls where the email goes. But we will look into options to improve. thanks!
“I really enjoyed the first month, but I haven't received my second month! I have already paid for month three, and have received no response to my customer service inquiry.”
“I have ordered 2 months of piquant post as a gift, and I just found out that they never arrived. Can I get my money back on these purchases? Will the 3rd month that just went through get delivered?”
Hi Sydney, sorry to hear that your gift recipient hasn't received anything yet! We've followed up directly with you by email to figure out the best option: resend missing items or refund the gift.
