“Delivery to Australia took some time. The lights are amazing. The product is very high quality. The voice recognition appears to be a gimmick, as if you don't say exactly the right words, it doesn't understand. It took quite some time to get it set up, as there was no branded box, manual, or quick start guide. It felt like a Chinese copy. After contacting support, they replied "Unfortunately, due to Australian customs regulations, we are unable to include an instruction manual with the lights without incurring much higher customs fees". They then gave me a link for the PDF version of the manual - which was helpful. They did not mention the unbranded packaging.
So it just arrived in an unbranded brown cardboard box, with expensive delivery fees and then I had to wait for support to get access to the manual - rather underwhelming and extremely disappointing for a premium product which had a large delivery fee too.
It really feels like sales to Australia are an unmanaged after thought. You don't get the same thing as their USA, Canada or UK customer base and you pay more in delivery for it.
In summary, great product poor service to Australia.”
“I did a lot of research and I am very happy with the quality, ease of set up and performance of my BIOMAX 300 red light therapy panel. The on board menu and remote are straight forward and easy to use. I love the voice activation feature; it’s amazing. I plan to download the APP as well. I am very happy with my purchase and look forward to expand my panel display.”
“I received my order on the specified date. Panel was packaged well. The Platinum 300 was easy to hang & easy to use. Still haven't tried the remote. Only had it a couple weeks so can't honestly can't say that I see any results, although my knees do feel better.”
“This is my second light, my husband hooked them together and after my recent hip surgery , using them is my fav part of the day. They are not cheap, but in my opinion, WORTH EVERY PENNY!!”
“Tried this light out in a local spa and immediate felt the results. Saw what the spa was charging for only 10 minutes, did more research on the industry, discovered they're the best for my needs, and had to order my own. Yes its not cheap at all but greatness is never cheap PLUS when you think about a spa charging $50/10mins then the cost of a light is cheap. I've been getting loads of results already and have only been seriously using the light for like 2 weeks. Amazing product that works!”
“I have been using this every day for 20 minutes for the whole week and it seems to be helpful for my knee problems. It feels powerful and warm if close to it and since it is FDA certified device, I feel safe using it!”
“I purchased it for my 98 year old aunt. She has become less mobile and has some swelling in her knees. I was concerned with her circulation in her feet especially. In a short period of time her swelling is better. She loves it and looks forward to using it as often as she can.”
