“Moen has a lifetime warranty on their parts as long as you were the original purchaser. Call them and they'll send you a replacement for free. For those of you that need to pay for a replacement, the Moen OEM part here is the same one Moen would send you directly if under warranty.Installation was not difficult in my case as I was able to easily remove the old cartridge (14 years) without much trouble with the plastic fitting included with the replacement cartridge. I concede that there are cases where the old cartridges will not budge and you'll then need a special tool to unseat the old cartridge. Installation of the replacement is straight forward and took no more than 10 min once the old one was removed. The new one stopped the leaks but did nothing to improve my hot water pressure.”
“Obviously a troublesome design. Got only a year of twice-daily use before it started to drip. I got the original entire valve assembly from plumbingsupplyandmore, so went there got a new Moen cartridge off the rack and took it to returns they switched me out for free. Takes about 45 mins of careful work to replace - online videos another 1/2 hour to learn how (instructions in package are useless). Would go Delta next time.”
“I did not buy this from plumbingsupplyandmore. We were at plumbingsupplyandmore and they were featuring their Danco line for 40.00, but had the Moen brand hiding on the lower shelf for 19.99. There is a mistake in the instructions and in the position of the locator notch as our particular part came out of the box. I was able to verify this on a Moen video on you tube. The printed instructions show the locator notch on the same side as the H/C markings, but it needs to be turned to the bottom. I turned mine to the right - the same direction as to turn the faucet off. The locator notch is the extra indent on the end of one of the flat sides of the brass shift. I thought maybe we had some strange orientation issue with our pipes, but the Moen Video confirmed I had installed the part correctly, although differently from the printed instructions. It seems to work fine with no leaking.”
“The replacement part is high quality and worked just fine. However, the tool that is provided with the kit really isn't up to the task. I had to be so careful not to break it while removing the old cartridge. Other reviews mention the same thing so just take plenty of time rocking the old cartridge clockwise and counter clockwise to loosen it up otherwise the tool will break.”
“I can tell you for sure these are re-built used items. The add is misleading and makes you think this is a new item from Mohen. It is not. I see no mention of re-built or renewed or any such language. I received the 1st item and returned it. It had green crud on the brass and when I opened the package there was some water inside the cartridge. They sent me another one and the brass portion was just as corroded if not more so than the 1st.I gave 3 stars simply because it worked without leaking.Bottom line save yourself some $ and by a rebuild kit and do it yourself.”
“Please Read this or you will waste a lot of timeIf your looking at this page then you have found out that the Moen Faucets are not a life time item. Mine typically last about 8-10 years before some major defect happens.Last night my wife is showering, she turns off the shower and I hear a loud Clunk! Turns out the Handle broke off on our 9 Year old $180 Moen shower faucet. Sweeeeet....She just hands it to me like, here it fell off !I start to inform her of the extent of what has just happened and that we probably will not be having any showers for the next 2-3 days until I can get a plumber in. Now she takes it seriously.So like you I end up researching this thing and find out that luckily the Handle stem is on this removable cartridge and that I can just buy a new one and I am back in business. WRONG !!I go down to the hardware store and take a shot in the dark that the 1222 model is the one that my unit uses. Why a shot in the dark you may ask. Because Moen does not have my model listed on their website or it's one of the numerous models that has "No Photo". And Moen who on earth keeps the Manual or box for a faucet after nine years? Why not Mark the model number on the inside of the flat round faucet plate?So now you might have guessed that I needed to buy a replacement unit so that I can get the removal tool that is included in the package and therefore remove mine to confirm that it is the same as the one I just bought... Confused yet?So after 2 hours of using Lime Away and then washing out the area and soaking the cyclinder in WD40 and then spending 2 more hours trying to rock the old cartridge back and forth to see it I can pull it out I get almost ZERO movement. Its welded into that Tube with water deposits and those same two black rubber sleeves that you see on it's sides in the product picture. At this point I am feeling like my hands are falling off, so its time to relax and watch another Moen Video where they show you just how easy it is to do this. Just slip the tool on and turn the cylinder and it pops right out with a tug on the handle. Whooa wait Moan the Handle is the number one thing that breaks on these units and if yours was not broken before it certainly will break when you try to pull out this rusted cylinder.So I decide it's either replace the whole thing or go Nuclear with it. Of course I go Nuclear!!Word of warning, once you start to remove this thing there is no turning back. You cannot turn back on the houses water until the job is finished or you will have a water going everywhere in your shower.So I get out my Dremel and my big Drill and numerous other tools. I use the Dremel to drill out numerous small holes in the white plastic but am extremely careful not to let the drill touch the outer cylinder walls. If you scratch that near the O-Ring section its game over and you will have to replace the whole mixer unit. So I Dremel out small holes down to about an inch and then dig out the plasctic until I get to the O ring. That comes out and I go down further until I get to a point were the plastic part that the tool fits over just breaks away and I am looking down at a full metal section that the stem was attached to. I dig further and then I get out the Drill out and use a 3/16" bit and drill into the center of the stem, right were it broke off. I Drill down about 1/2" into the inner cylinder before it suddenly starts to turn with the drill. Now the unit comes out stuck onto my drill bit. I pull it out and look inside the hole and notice that there is still plastic parts left inside. I pry out all the Plastic with a needle nose pliers and then find the last thing that is left are those two strips of rubber that are welded to the metal. I have to literally peel them off. Lesson learned was that this thing would never have moved, it had to be dug out in order to remove it and Moen should know that. It's one thing to do this on a new unit it's completely different on one that has had water deposits and rust build up for several years.In the end I cleaned and polished the inside cylinder with a Dremel polishing pad and some metal polishing compound and then I cleaned it out until it was nice and shiny and installed the new unit and it was good to go. Total time about 5 1/2 hours LOL. Being able to have a bath made it absolutely worth it. Not having to call in a plumber and have him rip out the whole mixer and then leave me with 4 tiles that do not match the rest also made it worth it.”
