“Such a quality product, but with variable results...These pods need to be well-packed with a fine grind!
I nearly gave up on the pods I bought from Podstar (and the whole pod machine) because the instructions clearly stated to use a coarser grind for my pod.
Luckily I used a decent grinder and experimented with a fine grind and it produces a good, if ever so slightly weaker coffee. My next experiment will be to pack the pod more tightly. This must be more widely known!”
Dear Cannait,
Thank you for sharing your feedback with us regarding your experience with our coffee pods. We truly appreciate your input, as it helps us understand our customers' experiences and improve our products.
We're thrilled to hear that you view our product as a quality one, and we're impressed that you took the time to experiment and find a solution that works better for you :). Coffee preferences can be quite unique, and it's great to see your commitment to achieving the perfect brew.
You've raised an important point about the grind and packing of the pods. While we do provide general guidelines for the use of our pods, we understand that individual tastes and machines may vary. It's fantastic that you've found success with a finer grind and experimenting with the packing, as these adjustments can indeed have a significant impact on the taste and strength of the coffee.
Your feedback is valuable, and we appreciate you bringing this aspect to our attention. We'll take it into consideration as we continually work to improve our product instructions and recommendations. We also hope that your experience will be helpful to others who may encounter similar challenges, and we'll certainly explore ways to make this information more widely known.
If you ever have more insights, suggestions, or questions in the future, please don't hesitate to reach out to us. We're here to assist you and ensure you have the best possible coffee experience with our products.
Once again, thank you for your feedback, and we remain committed to delivering exceptional coffee experiences to our valued customers.
Sincerely,
Jennifer
Customer Service Team
Pod Star
