“I would definitely order from Popov again, but I would not order the leather protection products. I ordered a leather Apple Watch band, along with the scrub and balm. The package arrived damaged. The scrub had cracked and ruined the watch band. I think in future, if the scrub is going to be shipped, it ought to be packed in a box as opposed to just a thin plastic envelope.
I would definitely order again, however, because customer service was excellent. My watch strap was replaced, and I was refunded the cost of the scrub and balm.”
Ahh! That's so frustrating Kim. I'm really sorry to hear about your experience here. I can imagine your disappointment opening a soggy package :( I'm glad we were able to get your goods replaced. I think this is valuable feedback and will see what we can do about upgrading the packaging on the scub.
“Happy with the quality of the leather and the comfort on my hands. Sadly the cold temperatures resulted in my cleaner freezing and bursting the bottle, but a replacement at no cost was sent to me.”
“I bought a 50s style trucker wallet and fell in love exactly the quality I was looking for and comfort I will return if I ever feel the need to get another”
“I just received my leather Apple Watch band and sunglass case! The watch band looks fantastic and it is the most comfortable watch band I have put on. The sunglass case looks timeless and smells fantastic. I will definitely be ordering more products in the future! Thanks Popov!”
