“third time purhasing, its great! I use this concentrate to create my own bottles and resell. Not once have i heard a bad review from my clients. The second time i purchased I did not recieve my package. I did speak to a customer represetative via the chatbox on your website. The issue didn't get resolved, so i took it as a loss. Not sure what happened to my order, could've gotten loss during transit or someone could've stoled my package. Who knows, but i still continue to buy from Prolong.”
Hi Jamielyn,
Thank you so much for your review and ongoing loyalty to our brand.
In regards to your lost package, please email our customer service team at info@prolonglash.com.au and they will help resolve this issue for you.
The Prolong Lash Team xx
