Hi Ari,
We are sorry to hear you haven't yet received your products.
Please email info@prolonglash.com.au and customer service will solve this issue for you!
The Prolong Lash Team
“So excited to be using Prolong lash cleanser for myself and my customers. My eyes and lashes feel soft and subtle and the eyelash extension retention for myself and clients is great! Love the product! And how convenient to wash my lashes then add a few more pumps and wash and nourish my face!”