Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
“My bracelet came out better than expected. It looks exactly like it did when i was designing it and the metal part has not tarnished after never taking it off for 4 months.”
