Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
“Absolutely love it! I bought it for my boyfriend with a special note on it and I cant wait to give it to him. great quality and the letters look great.”