“I am very happy with my new glass carafe - the first one did not work ! I was a bit scared because I really wanted it to work. Thanks so much for sending me a second one to try ! Customer service is awesome!
Now I have made a dozen or so pots of coffee in the glass carafe with chemex filters and the coffee taste is EXCEPTIONAL!!!
PS - took me a while but I finally sent the first carafe back with your UPS return sticker today 5/5/22.”
“It’s pretty tough to believe what a difference this coffee maker and carafe is making in our coffee and our tea. I really had no idea the coffee or tea would taste this much different with a well-designed and well functioning coffee maker and craft. Thank you for the outstanding products”
“When we received our Ratio 8 last fall, it arrived with a glass carafe as the thermal carafe was delayed. While I loved the grace and simplicity of the glass carafe, I was eager for the arrival of the thermal one so that I would only need to make one pot of coffee every morning and the coffee would stay hot. However, when the thermal carafe arrived, I discovered that one pot was not enough AND the carafe is very heavy and simply not as pretty as the glass one. So, when I inadvertently smashed the glass carafe a few weeks ago, I had to get another!”
