“Just needed a couple of extra thermal lids for older carafes. Didn’t realize I could order them right from the website, but customer service was super friendly and helpful.”
“The ratio 6 is a fabulous coffee maker and the design is great. Except for the thermal carafe, which really sucks. The lid has broken twice… a seal on the pour mechanism comes loose after 4-5 months. The carafe itself does not retain heat well(coffee is unsinkable after an hour and a half) and it does not empty fully. All in all, the carafe is up for a major design revision.”
