Hey there! There's actually a new lid available and you can get a free one by going to this link: https://ratiocoffee.com/pages/ratio-six-thermal-carafe-lid-replacement?mc_cid=5556607ae5&mc_eid=%5BUNIQID%5D
Thank you!
“I used to be a a big pour over guy, but now that I have my Ratio Six my Hario gear is in the garage.
I've not owned any other high-end coffee makers that simulate pour over, but I've seen quite a few reviews on youtube of the Moccamaster, Bonavita, and others, and one thing I've gleaned from that is that, apparently, getting the water to come out of the shower head evenly is not that easy. I saw a test of the Moccamaster where water only came out of three holes. That was the first thing I wanted to see when I bought my Six, and I was happy to see that they've nailed it--the water comes out absolutely evenly and when the brew is done the grounds are as even and flat as my kitchen floor.
Add to that the obvious quality construction and--I have to say it--sleek looks, and Ratio has a real winner here. I love it. My days are often hectic right from the get-go, and on those days there's no time to fool with pour over. Now I can have my pour over every.damn.day.”
“I've had the opportunity to use this coffee maker for a a little bit now. I really want to love this coffee maker, but the coffee carafe/pot is not enjoyable to use. My wife absolutely hates how it pours and it's just ackward to say the least. I've read some similar comments in other reviews, but didn't think to much about it. I've requested a refund, but haven't heard back from Ratio yet on my request.”
Hello Christopher,
Sorry to hear you did not like the way the carafe pours! Have you tried tilting it over before opening up the pour spout? This can make for a nicer stream of coffee right into your mug. We have replied to your request and you are able to return it under our 30 day "love it" guarantee. Let us know what else we can do to help!
“There seems to be a gap that is too wide between the machine and heat shield that allows for a lot of steam to come out and create condensation on the machine itself. I am hoping that this won’t create long term effects and maybe it is normal. Other than that, the machine is really nice and makes a GREAT cup of coffee! Coava, Verve, Sightglass, and Andytown are all great in the Ratio!!”
“Machine is beautiful and well built - most importantly makes good coffee!!
A few things though that I think could use improvement and if you have any advice please let me know.
- the thermal carafe drips after each pour
- during brewing a considerable amount of condensation forms on the outside of the unit by the shower head from the steam
- when you pull the finished pot away from the machine the heat shield splashes water into you and all around as it hits the top of the machine.”
HI Dustin,
Thank you for the detailed note! A few thoughts:
- If your thermal carafe does not seal completely after you release the pour button, we can send you a replacement - it should not drip the the button is not pushed down!
- Presume this is when the heat shield is in place? We do include a microfiber towel to give it a quick wipe down after brewing. The heating element is very powerful and it does create a lot of steam, but hopefully the taste of the coffee and the balanced extraction is worth the small trade off of some condensation! We would have to create a taller heat shield to try to eliminate all condensation, and that makes it a bit more tricky to put the carafe in place and remove it.
- We recommend slowly pulling the carafe and filter basket out to minimize any potential splashing.
Let us know if this helps!
“Overall, this is a beautiful machine, and it makes delicious coffee. A couple of oddities of product design/usability make the machine not quite perfect and feel a bit like a prototype. (1) The thermal carafe doesn't pour very smoothly; (2) the start button activates with the slightest touch, so we've started the brewing process by mistake a couple of times; (3) the heat shield is finicky—a little hard to set in place, and it can splatter you with condensation when you're removing the setup once the coffee is finished brewing. That said, we are extremely pleased with the quality of the parts, the beautiful design, and most important of all, the absolutely perfect cup of coffee it makes every time! This was a great upgrade to our morning routine.”
“I wish there were 1/2 stars - you are better than good but not quite excellent. (+’s) heats up fast, brews a really good cup of coffee, fit finish and most build quality is excellent. (-’s) carafe does not keep coffee warm as long as others, water splashes out of pour in opening quite easily, rubber brew basket gator is finicky, the drip tray to hold brew basket is so cheap it tarnishes the whole experience - a little. Ok another + the lid for the pour in opening is metal and is awesome but makes the contrast to the tray all the sharper. If it does not sound like I am super happy with purchase, sorry, because I am super happy. Thank you”
