“Wanted to love machine but coffee from it lacked flavor. Increasing the amount of coffee ground used by 50% (which, btw, affects 'price' of unit), the color increased (and it seemed like caffeine also) but flavor was still substantially weaker than from my cone filter apparatus (at normal coffee ground amount). Two other users had exact same reaction. Seems like the flat bottom filter is main problem.”
“The coffeemaker looks great on my counter, and the coffee it makes is excellent. There are however issues with the carafe that prevent this from being a fantastic coffeemaker - the carafe flicks water att you when you pull it out after brewing, the coffee splatters when pouring with the lid on, and the lid retains water after pouring/washing.”
“I have been experimenting with coffee for years. I have had multiple coffee makers and pride myself on making thoughtful pour overs. This was a terrible user experience. It's cumbersome, occupies a lot of counter space, the bloom function is not optimal for all quantities of coffee, and the carafe pours terribly. I was really disappointed. I wanted to love it, but alas. I've returned the product.”
“The angle of the plug limits its configuration on the counter. Is it possible to get one that orients the other direction? Also, the machine seems to start brewing before I hit the start button.”
“My husband LOVES his Christmas gift. He said, "I don't like it. I love it. I really love it." So, that seems pretty great, as he is sort of a coffee nerd. Chatting online and on the phone with you folks prior to the purchase was pretty rad, too. I wanted to be sure we got this just right for him. We only have one issue: after several days of use with zero issues, yesterday the cone filter overflowed and water and grounds spilled out everywhere and we had to unplug mid-brew. Not sure what happened. Same beans and grind and amount (we use a scale to measure). We took this morning off and went back to our aeropress, but will try Ratio again tomorrow. Maybe a one-off? Anyway, great coffee, genius build, handsome design and people who were kind and thorough. Rare these days. :) Thank you for that.”
