“It’s ok. Just received a replacement carafe as the first one did not keep coffee hot or pour without splattering coffee all over the place. After reaching out, Ratio was responsive with tips to try and then sending a new one.
Unfortunately, still getting the same warm results. My search for a replacement carafe or method to have hot coffee continues. It is a shame because the machine itself does make good coffee.”
“We had to request a replacement carafe, because the original one was coming loose at the handle. The company replied promptly, and sent out a replacement right away. Otherwise this is a great coffee machine and a good carafe that keeps coffee warm for a long time. It is heftier than other brands, and pours easily. We’re very happy with th quality of the Ratio 6 coffee maker. The company really stands behind their products.”
“Ratio has replaced two of these so far, in only one year, for glue failures. I'm handwashing, not soaking these, so it's poor manufacturing quality. While it's nice to have warranty coverage, it's better to have a non-leaking carafe you don't have to ever replace.”
“I love the carafe. The design and finish are beautiful. However the lid spits a bit when pouring. My last one dribbled. And the lid holds a lot of water after it’s rinsed and cleaned that is difficult to remove before making the next pot.”
“Three stars. When it works, it's great, keeps the coffee hot and the flavor fresh and aromatic. However the black finish starts coming off almost immediately, even when you exclusively handwash it, and the lid loosened enough within the first six months of owning it to where the pot leaked and I had to replace it under warranty. Maybe I got a bad one. Hope the replacement is better.”
“I absolutely love the design and functionality of my Ratio 6 coffee maker, so was baffled that the design of the carafe is so mediocre. As other reviewers mentioned it does an excellent job keeping coffee warm and it looks great. However pouring coffee into a mug without dripping is an almost impossible feat. Only when completely full does it pour decently. Trying to get the last cup poured is almost a waste of time as the design of the spout forces one to tip the carafe every which way to drain properly. I hope a better design for the carafe is in the works?”
“The carafe keeps coffee so hot for so long, that we decided a 2nd carafe would be really helpful in our Santa Barbara headquarters for times when all our team is onsite (like last week!) it worked great - we could always making a pot while the 2nd pot was being used.”
