“A few weeks ago I noticed a minor cosmetic blemish to my Champagne Ratio 8, and made a casual inquiry about availability of some touch up paint. Within an hour I had a reply asking more about the problem, asking me for a photo. Soon after I was advised that there was no touch up available, but inviting me to send my Ratio back to be refurbished under warranty. I didn't even realize there was a warranty after 2 plus years.
They walked me through the return process, and stayed in touch at every step. In less than 2 weeks, I had a :rebuilt" Dark Cobalt Ratio 8 which looked brand new.
The attentiveness and customer service match well the quality and beauty of the product. In days of so much frustration with after purchase support, the gang here is outstanding. Special shout out to Grayson, but also the rest of the team involved.
Like many others, I was initially drawn to the Ratio by its appearance and performance, but the support and service will keep me as a customer for a long time to come.”
“I kept telling the folks at work I did not drink that foul liquid they called coffee and was a self admitted coffee snob. I packed the coffee maker, grinder, beans, purified water, organic skim milk for lattes, frothier, natural sugar and cinnamon in a large suitcase. The staff asked if I was moving in but as the smell of coffee whiffed down the hall and the staff started rolling in. I made lattes by request. The most repeated comments were ̀‰This is the best coffee" or the question: "You're leaving all this here, right?" It's that great!!”
“This company, both in its products and service, is exceptional. Their service professionals even rebuilt my Ratio after a tragic accident. The beautiful machine remains the crown jewel of my kitchen. The Ratio 6 pack of wash chemicals always does what needs to be done. I can't say enough. Invest in the quality of your daily life: buy a Ratio.”
“I just received my Ratio 8. What a machine! It's love at first cup. I've had a ton of top notch equipment in my time, but I've never had coffee like this. The balance between body and delicacy is just right. The thing that stuns me though is the sweetness. I've never tasted anything like it. As if the quality of the coffee isn't enough, the aesthetics are just so pleasing. A true joy both visually and functionally. My congratulations on bringing such an incredible product to market.”
