“Despite being a visually stunning kitchen appliance, my husband and I both felt disappointed that the carafe didn’t keep the coffee warm. Additionally, we feel that a metal filter should have been included instead of being offered as an option. At over $659 per machine, we definitely expected more. We do know that a thermal carafe is available for purchase but we waited for 6 long months for this coffee maker to arrive and we can’t hide the feeling of being underwhelmed.”
“As a person who's been making pour over the old way, this is an amazing upgrade! Not only am I more efficient in the morning, it does a better version of pour over than my pour patience will allow!
Stylish design fits right into the home decor”
“The only thing keeping this from being the perfect coffee maker is the lack of a warming element for the carafe. With that said, it does make the best cup of coffee otherwise”
“I like it, however there are a couple minor critiques I would offer.
The cord, why not include a power cord with a 90 degree elbow connector at both ends? The straight end for the Ratio increases the area consumed by an additional couple of inches.
The touch power ‘button’ I would personally prefer a legitimate physical switch so I could plug this bad boy into a smart outlet and brew my coffee before I wake up.
The “sensor”, magnet(?) that is attached to the bottom of the carafe is loosely attached and is going to cause the bottom of my carafe to shatter upon any mildly rough placement onto a counter.
Other than that I like it a lot. It brews fairly quickly, and well, and looks great.”
Thanks for the feedback, Nick!
Your questions:
1. We have been thinking about offering alternate power cords for the Eight for a while and will announce it if we do - we haven't had capacity to do so this year with all of the supply chain snags we've had to work through.
2. Noted! Enough people love the cap-sense button that we are likely going to keep it this way.
3. Please let us know if this happens and we'll dispatch a new one to you.
Take care!
“This is the most beautiful coffee maker ever! We were using an AeroPress previously, but found the process to be long and manual. With the Ratio Eight, the coffee tastes just as great, and it’s much more convenient and easy to prepare. Although shipping took quite a while, it was well worth the wait and the team was very friendly and easy to get in touch with throughout the process. Couldn’t be happier with this product!”
“My husband first found the Ratio 8 on-line and we read all we could find about the Ratio 8. What a wonderful coffee machine as we read. It is certainly higher priced than most on the market but it's Esthetic appeal on the counter is certainly better than other coffee makers ( which we do leave these on our counters and most have no appeal making me wonder who designs these coffee makers for all to see on our counter, the reason why I do not buy others because of their poor visual appeal). We thought we would hold off and wait and consider the large purchase.
Two weeks later, it is Christmas of 2019, I had the surprising delight to open a present from my son's girlfriend and here was a Ratio 8, black matte, with Walnut and the hand blown glass carafe. I was thrilled. My daughter and I went to brew the first pot, it worked wonderfully but the second one the Ratio 8 would not brew. I called the company the next day.
The next day it was returned and on the return drop off of the faulty one, the next one was there for pick up! Tried it again and it failed again, called and emailed and Rebecca who handled this, let me know it was a heating element and it was a faulty batch, it was returned and in one week the faulty part was replaced and it was back on my counter. Rebecca in customer service, was so refreshing, to have someone who actually cared. Her customer service is why I leave a 5 star review even though we had this minor hiccup. Thank you Rebecca.
The Ratio 8 is a center piece on my counter, and if I could have added a picture I would have as it is a beautiful machine that delivers a great cup of coffee. The glass carafe pours the coffee like a fine wine from a bottle. I did end up purchasing the black matte carafe as the glass carafe is great if I am making coffee for just 1 or 2 cups for my husband but the carafe is wonderful for the mornings that we both have a cup of coffee and later I take one with me for the drive to work.
I enjoy watching the Ratio 8 brew the coffee, with the shower head gently showering over the coffee and the final result is a great cup of coffee. I could not be more pleased with the Ratio 8 and to receive it as a present was a treat in it'self....”
