“This is an excellent quality machine and every part reflects that. Unfortunately, my husband is an avid V60 pour over loyalist because he prefers a deep, less filtered taste, and after trying the machine with different filters (even using a V60 pour over topper, etc.), he couldn’t replicate the taste he wanted, so we returned the machine. If I had understood that about the machine, I wouldn’t have bought it, but if you love Chemex, this is the machine for you. The 30 day return policy was solid.”
“Blown away by the quality of the “pour over” this coffee maker creates. I’ve been a hard core hand only coffee maker for more than 20 years (still hand grind beans). This does as good as I’ve ever done. Completely worth the price. The overall quality of the components is outstanding and the insulated carafe also keeps the coffee very hot.
Finally, we are design snobs but are happy with this is on the countertop. It’s stunning.”
“I bought this because I want to minimize how much plastic exposure I have. It serves that purpose well as I think everything but the reservoir is glass, metal, or ceramic. Very nice, heavy, and sleek, but also very expensive. The two cons would be: the reservoir doesn’t quite fully empty, leaving a tiny bit of water permanently in the tank, and the cap on the insulated carafe makes for a messy, slow pour. picky, sure, but at this price point, those things are a bit frustrating. Otherwise, I really like it!”
“This is an excellent coffee maker. I’ve bought many since it first appeared. On the downside, they do not continue to work flawlessly. When I’ve had problems, I’ve learned that your customer service is hopeless. I finally replaced my former Ratio when I was told that to fix my damaged one would take three or four MONTHS!! Surely you can do better.”
“The grind of coffee I use is finer and extracts more flavor, however it spills over the filter on your machine, not enough time in dispensing to let the water pass through. Machine should have another setting that takes more time to dispense the water for finer grinds.”
