Hi Mary! We are very sorry to hear this! It looks like your order was delayed via UPS. We apologize on behalf of UPS for the delay in transit. Please discard any thawed bottles upon arrival and contact us ASAP. Please email support@rawgeneration.com. We would be happy to help you resolve this issue. Thank you!
Hi Andrea! Thank you for your feedback. We are so sorry to hear this! Unfortunately, we cannot control any delays via UPS and FedEx. Once the package leaves our facility it is in the care of the shipping carrier. We are happy to hear your experience with our customer service team was satisfactory. We hope to have you back soon!
