“The last two orders were not fully frozen. One was half thawed and the second was fully thawed. Sent an email with no response and completed a survey with no response about this issue.”
Good morning Sonia, please check your spam folder. I do see a response sent on 9/27 at 6:01 AM regarding your shipment. If you are having trouble finding the email, please reach out to me directly at Amanda@rawgeneration.com to get this issue worked out for you! Thanks!
“Unfortunately, the cleanse juices arrived completely or nearly completely defrosted. The celery juice arrived in better condition with most only partially defrosted.”
Hi there! If you have not already done so, please reach out to us directly at support@rawgeneration.com to discuss any delivery issues you had. We would be more than happy to send out a replacement for you!
“My package had delivery issues where FedEx said it was delivered but I had not received it. Raw Generation had me file a claim with fedex, which was easy, and they immediately sent out a new package at no additional cost. Greatly appreciated how easily that was handled.”
