“Insane delivery with multiple screw-ups from same supplier (Sukin).
1) 1st delivery came with (a) missing bags and (b) incorrect quantity.
(2) 2nd delivery for missing items came with yet another incorrect quantity.
(3) 3rd delivery finally arrived with the outstanding items all accounted for.
Despite all the above frustration, what’s more disastrous was there was NO formal apology/compensation from Robinsons Management-in-charge for such a horrendous shopping experience, despite your CS staff (Mikael) had informed that she would raise the matter up to the mgmt team and followed the SOP to apologise & rectify. It clearly showed the lack of commitment from Robinsons Management for the lacklustre attitude for its customers’ undesirable shopping experience. Neither was there any effort or attempt to reach out to the customer to salvage the damaged reputation and trust for the disappointment and frustration with your online shopping platform. Never once had I encountered such terrible and outrageous experience with Robinsons when it was still alive. Indeed, the reputation, brand and faith in Robinsons are dead.”
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please send us an email at support@robinsons.asia if you have any other concerns. Thank you
“I haven’t even received this. It says 3-5 working days it’s been a week since I placed my order. I contacted robinsons and got the answer within a day, but then no more news.”
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like to take the opportunity to investigate your feedback further. We'll send you a follow up email.
