Thank you for your feedback and we are sorry to receive comments like this. Our website clearly states delivery to a ground floor room of choice - the third party delivery company are not insured to take the furniture to the first floor level. If you were misled then we are sorry for this. <span>It is unfortunate to hear about the condition of your boxes and once the furniture leaves our warehouse then we do expect better care to be taken. As soon as we were alerted we did arrange for a replacement part to be despatched. Please be assured that we have passed on your comments to the team as we always strive to create the best possible customer experience. Kind Regards, RTG.</span>
Thank you for leaving a review for RTG and sharing your experience. We are pleased that we were able to resolve things to your satisfaction. Best Wishes, RTG.
We are very sorry for the inconvenience you have experienced. Unfortunately, as we use a third party carrier service, the delivery issues you have experienced were out of our control, however, please be assured that we have raised a complaint with the delivery company.
