Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback to the warehouse and delivery team. We are taking steps to ensure this kind of experience doesn't happen again in the future. Please do contact support@roomtogrow.co.uk or call 0333 006 3096 to discuss replacement parts and we'd be happy to help. Best Wishes, RTG.