“I had requested an assembly service, but was told they don?t do that and I should find a flat pack assembly co. In my area, so I did just that and even the professional said the flat pack instructions and parts were so much more fiddly & time consuming than any other he had come across in 10+ years of experience so I had to assist him for several hours and it cost £200+ in labour to put together at a reasonable rate of £20/hour - outrageous!!! Shame on you Room To Grow, you need an assembly service at the very least!”
Thank you for your comments, we are not able to offer assembly on the Soltaire range at present but is certainly something we are considering. For assembly of the Solitaire mid sleeper it should take approximately 2-3 hours and with the bookcase and chest, no more than 3-4 hours overall. An experienced fitter I would have expected to do this in less time. Kind regards Anne
“I had requested an assembly service, but was told they don?t do that and I should find a flat pack assembly co. In my area, so I did just that and even the professional said the flat pack instructions and parts were so much more fiddly & time consuming than any other he had come across in 10+ years of experience so I had to assist him for several hours and it cost £200+ in labour to put together at a reasonable rate of £20/hour - outrageous!!! Shame on you Room To Grow, you need an assembly service at the very least!”
Thank you for your comments, we are sorry there was some confusion with the booking in procedure. We do use a third party delivery company and we will take this up with them so we can learn and improve our procedures.Unfortunately we are not able to offer assembly of the Solitaire range currently and it is something we hope to do in the future. Having said that, assembly of the Solitaire mid sleeper, bookcase and chest should only take 3-4 hours and even less for an experienced fitter. We appreciate you comments thank you and we will ensure we learn from your experience. Kind regards Anne
Thanks again for leaving your review. It's lovely to hear you are happy with the purchase and our service. We will resolve the issue with your cracked drawer knob today. Best Wishes Jennah
We are super pleased to hear your happy with your Solitaire White Midsleeper with Bookcase and Chest. Sorry to hear you have a cracked handle, I can see you have emailed us about this and we will send you a new one out for as soon as possible. Thank you for leaving your lovely 5* review, best wishes Jennah
Thank you so much for taking the time to leave your reviews. We are so pleased your daughter loves her new Solitaire White Midsleeper with Bookcase and Chest. Best Wishes Jennah
Thank you very much for your wonderful review. It's great to hear you received a 5* level of service from our customer service team and they helped you with your order. We are sorry to hear of your delivery not going to plan but it's always good to hear that we fixed it efficiently. We hope your daughter loves her new Solitaire White Midsleeper with Bookcase and Chest for the foreseeable future. Best Wishes RTG
Thank you for your lovely, highly star rated review on the Solitaire White Midsleeper with Bookcase and Chest. It's great to hear your son is happy with the fantastic storage solution. Best wishes RTG
Thank you for your wonderful review on the Solitaire Midsleeper with Bookcase and Chest and Tencel Fitted Single Sheet / Mattress Protector. We are very pleased to hear that your son loves his new bed and the quality is great. We look forward to you purchasing from us again. Best wishes Room to Grow
