<div>Thank you for rating your new Solitaire Ultimate Study High Sleeper so highly. It really is a lovely bed and we are pleased that you are delighted with your purchase. Best Wishes, RTG.</div>
“The bed and desk are fantastic and my daughter ultimately loves them! They are of excellent quality.
The only suggestion I have it to improve the instructions to assemble them because they are not well structured. These are modular systems: when you get the high or middle sleeper you first put the bed together and then the "extensions". However, depending on the extension, you need to do different things. This is unclear in the instructions so you find yourself with a bed assembled that you then need to take partially apart to allow for the extension, once you get to that part of the instructions. Not ideal! Ikea has one instrution booklet in where they telly you: if you are mounting "A" then go to page 5, if B" then page 12 and so on. This would have been a lot better.
Furthermore, please do allow for extra screws, dowels etc because you put the exact number in the package but things get lost/broken etc.”
<div>Thank you for leaving a review for your new Solitaire Ultimate Study High Sleeper. We are delighted to hear that your daughter loves her new furniture. We will pass on your comments about the assembly instructions to the manufacturer. Best Wishes, RTG.</div>
“The bed and desk are fantastic and my daughter ultimately loves them! They are of excellent quality.
The only suggestion I have it to improve the instructions to assemble them because they are not well structured. These are modular systems: when you get the high or middle sleeper you first put the bed together and then the "extensions". However, depending on the extension, you need to do different things. This is unclear in the instructions so you find yourself with a bed assembled that you then need to take partially apart to allow for the extension, once you get to that part of the instructions. Not ideal! Ikea has one instrution booklet in where they telly you: if you are mounting "A" then go to page 5, if B" then page 12 and so on. This would have been a lot better.
Furthermore, please do allow for extra screws, dowels etc because you put the exact number in the package but things get lost/broken etc.”
Thank you for leaving a review for RTG and for advising us of the excellent service you received. Please do come back and visit us again. Best Wishes, RTG
Thank you for leaving a review for RTG. We take on board your disappointment in not being kept fully up to date with the progress of your order and we have passed on your comments to the delivery team to look into how this can be improved. We are delighted to hear that your daughter loves her new Solitaire Ultimate Study High Sleeper - it really is a superb space saving solution for smaller spaces. Thanks again.
“There was instruction that would have been helpful. To do with the dowels. If they weren't positioned properly they got pushed through and made a dent on the exterior. But other than that an excellent product”
