“Looks lovely seems a little unsterdy I would like them to update their web page so if buying bunk beds there is an option to buy more than one matress with it, unfortunately for your compony I went and brought the second matress elsewhere as the only option to buy one. Seems silly to me.”
Thank you for taking the time to advise us of your recent experience with RTG. Your review is valuable to us and it is great to hear that you are satisfied with all aspects of customer service, delivery and the Solitaire White L-Shaped Bunk Bed. Thanks again.
“Looks lovely seems a little unsterdy I would like them to update their web page so if buying bunk beds there is an option to buy more than one matress with it, unfortunately for your compony I went and brought the second matress elsewhere as the only option to buy one. Seems silly to me.”
Thank you for taking the time to leave a review for RTG. To enable us to despatch our products on an express delivery within 2-4 working days we use the services of a third party doorstep carrier company. We are very sorry to hear that you had a negative experience with the delivery of your bed and will pass on your feedback to the carrier company involved. We are currently investigating additional delivery options including a 2 man room of choice service which we hope to add to our delivery options in the near future. The Solitaire range of beds are extremely sturdy and to hear that your bed is unsturdy is a concern. We believe this may be an assembly issue so please tighten all the cam locks around the bed until there is no movement. If you need any more advice please contact Customer Services on 0333 006 3096 or email support@roomtogrow.co.uk
Thank you for your comments. We are very sorry for the inconvenience you have experienced. Delays and delivery issues are occasionally due to circumstances out of our control but we will pass on your feedback to the manufacturer.
