<div>Thank you for reviewing your Solitaire Starter Bed. We hope your little one has many hours of restful sleep in their new bed over the coming years. Best Wishes, RTG.</div>
Thank you so much for choosing Room to Grow and taking the time to leave us a review. We love to hear about happy experiences and your 5-star rating and comments are valuable to us. We do hope to hear from you again in the future. Best Wishes, RTG.
“The product quality is good but we bought a base bed with the side panels (to stop our daughter rolling out of bed).
The additional pieces did not include instructions so I had to work it out myself. I worked this out in the end but the main problem was that one of the additional side pieces should be constructed in the construction of the main bed base so now I'm going to have to take it apart again to get the additional side panel in.”
<div>Thank you for your comments. Your assembly experience is valuable to us as it helps us to review our product offering. We will pass on your comments to the manufacturer. Best Wishes, RTG.</div>
“The product quality is good but we bought a base bed with the side panels (to stop our daughter rolling out of bed).
The additional pieces did not include instructions so I had to work it out myself. I worked this out in the end but the main problem was that one of the additional side pieces should be constructed in the construction of the main bed base so now I'm going to have to take it apart again to get the additional side panel in.”
Thank you for alerting us to this. We work very hard to offer a good service and we are sorry to hear that on this occasion the delivery team didn?t meet your expectations. I do hope you will give us another chance in the future as this is not usual practice. Thanks again for your feedback. Best Wishes, RTG.
“RTG's pre-purchase customer service was amazing. I spoke to one of their team on the phone twice, who talked me through the modularity of the Solitaire beds very patiently as I tried to understand how I might be able to buy future kits to "build up" in the future and whether to instead buy the full lot up-front and just build the starter for now, storing the other parts for the future.
In terms of the product, I have two small negatives that make this a 4 and not 5-star experience/product overall:
1) As per a recent review from another buyer, there are no instructions for installing the side-board. Since having this safely fitted is key for my 2 year old as he makes the transition to his big bed (and any other child I would assume), having to make this part up on the fly yourself, is clearly not ideal. The response from RTG to the other poster said that RTG would "pass [the] comments on to the manufacturer". That doesn't sound to me like they're making this right any time soon; more just passing the buck a bit. In the mean time, why not create and post a pdf version on the RTG website? That would be very easy to do. N.B. Overall it took me a solid 1.5 hours to build this bed alone. For context I would consider myself an experienced amateur furniture assembler having built maybe 20 IKEA and other pieces over the last 15 years.
2) The bed is extremely heavy (I think the packaging said 50 or 60 kilos). Many people might not care about that, but it's worth knowing. It's a well known fact that MDF is heavy so I could (should?) have known based on the product description which did state it was made from MDF
Overall, very happy, I am only leaving this constructive feedback to 1) get some a small but essential improvement in terms of assembly instructions and 2) make others aware of the weight.”
Thank you for taking the time to leave your comments. Having had a discussion with the manufacturer about this, we have been advised that the assembly instructions to attach the safety rails are in the same box that contains the rails. If this is not the case then we would be very interested to hear back from you. Thanks for mentioning your other feedback about product weight - we'll definitely look into it. Best Wishes, RTG.
