Thank you again for the brilliant 5 star review, we agree that the Jubilee midsleeper combination in soft grey is a very strong and sturdy bed which is also easy to assemble and it looks great too - Best Wishes Lindsey
“The worst service I have ever received when it comes to any form of furniture shopping. So it's been over ten days and 3 separate delivery days with incorrect timing, lack of communication, packages messing, and manufacturers producing wrong items in the packages. Almost spend 1K on this jubilee midsleeper combination, after mattress and accessories. Save yourself time effort and money and go to IKEA.
The courier service ArrowXL failed to deliver the items on two different occasions. In the original delivery there was a box missing and two Left sides on chest of drawers. Contacted customer service and they were not very helpful. They said they would ring me back to chase the order. I never heard anything. I had to keep chasing customer service. The second time ArrowXL were scheduled to deliver from 13::45-15:45 and no news. I contacted customer service again and they advised me that the courier was running late. They said that they would chase call ArrowXL with an updat and get back to me. No contact was made. I realised that they would not be calling me back, that I would have to chase them again myself. Spoke to her different customer service advisor and he reported that the items were signed for at 9 a.m. (which was not true) two different conflicting information received from two different advisors. Finally delivery arrived at 17:10 with only one of two packages. Still waiting for the rest of chest of drawers. Disgusted with the service,”
Thank you for your review we appreciate all feedback so we can always strive to improve. We are truly sorry for the issues you received with regards to delivery of your order and this is being taken very seriously and we are now looking at alternative delivery companies for our customers as this is certainly not the service we want our customers to receive - Best wishes Lindsey
“The worst service I have ever received when it comes to any form of furniture shopping. So it's been over ten days and 3 separate delivery days with incorrect timing, lack of communication, packages messing, and manufacturers producing wrong items in the packages. Almost spend 1K on this jubilee midsleeper combination, after mattress and accessories. Save yourself time effort and money and go to IKEA.
The courier service ArrowXL failed to deliver the items on two different occasions. In the original delivery there was a box missing and two Left sides on chest of drawers. Contacted customer service and they were not very helpful. They said they would ring me back to chase the order. I never heard anything. I had to keep chasing customer service. The second time ArrowXL were scheduled to deliver from 13::45-15:45 and no news. I contacted customer service again and they advised me that the courier was running late. They said that they would chase call ArrowXL with an updat and get back to me. No contact was made. I realised that they would not be calling me back, that I would have to chase them again myself. Spoke to her different customer service advisor and he reported that the items were signed for at 9 a.m. (which was not true) two different conflicting information received from two different advisors. Finally delivery arrived at 17:10 with only one of two packages. Still waiting for the rest of chest of drawers. Disgusted with the service,”
Thank you for taking the time to leave us a review we appreciate all feedback whether positive or negative. We are sincerely sorry for the issues that you suffered with our delivery team Arrow XL and this is something we are taking very seriously and this is being looked into as this is certainly not the service that we wish for our customers to receive. We can see that you have been speaking to our Support Team directly with regards to you order. Best wishes Lindsey
Thank you for the wonderful 5 star review. We are so pleased to hear that you are very happy with your Jubilee midsleeper combination in soft grey and Jubilee midsleeper combination in ivory white. They are gorgeous beds. Its also very nice to hear that you rate our service that you have received - Best Wishes Lindsey
“These are brilliant just what we wanted, very sturdy and are really good quality. Look really nice in my boys bedroom.
Really pleased with the over all look and the price was great. Thanks”
<div>Thank you for leaving a 5-star review for your Jubilee Midsleeper Combination - Soft Grey. Your comments are valuable to us and very much appreciated. We hope that your son continues to enjoy his new Jubilee furniture. Best Wishes, RTG.</div>
“These are brilliant just what we wanted, very sturdy and are really good quality. Look really nice in my boys bedroom.
Really pleased with the over all look and the price was great. Thanks”
Thank you for sharing your review. We are ever so happy to receive a 5-star review but we are very sorry for the apparent confusion with the delivery team. We will pass on your comments. Best Wishes, RTG.
