“I was looking for a new backpack for work and did a lot of research until I finally settled on this bag. After using this for around a month, I can say that it's one of the most uncomfortable backpacks I have ever used.
The actual backpack minus the straps are great. I really like how everything inside has its own space, and I think the vertical pocket at the front is genius. But the straps have made my experience with this backpack absolutely awful.
Even when the backpack only has a 13 inch laptop inside, the straps just slide and they do not stay put. There's a plastic strap holder on each strap so that the strap is out of the way, but that falls off relatively easily. It's already bad that the straps don't stay up, but the straps are also at different lengths! So I end up carrying most of my load on one shoulder instead of the other, again causing a very uncomfortable experience. The straps are also not very padded, so if you are carrying a full load, it really digs into your shoulders and is not comfortable at all. It is such a shame since this bag was really highly reviewed.”
