“Two Stars but it would'nt let me leave a two star review..
I ordered their whale shark towel that was as long as it said it was. It’s light and thin but not too thin. So I ordered the wanderlust towel. It was supposed to be the same size and consistency as the whale shark towel. When I finally received it, it was NOT even close to the other towel. I had paid the same price for both towels and it was supposed to be the same size. It was literally one layer (thin like a bed sheet). It was a WHOLE FOOT shorter than the other towel. (Not just an inch or so five or take a whole entire foot)... and the tassels on the end were not nearly as nice or put together well. It wasn’t even soft like the other towel. It feels like a completely different fabric. When I contacted them to replace it or give me my money back they wanted me to send them a picture of the towels next to each other as proof, which I did. Instead of doing either of which I asked, they said they would refund me or replace it if I sent the “defective” one back to them. Which I honestly don’t have the time to do this, but why the heck would you want such a crappy, half-effort job of a towel back anyways? That’s not worth my money or time. They rope you in with a first good towel but don’t expect consistent quality.”
“I have numerous Sand Cloud towels and not only use them as towels at the pool or beach but as blankets in the car for the kids or just lounging on the couch. They are beautiful and so comfy…I’m a forever fan of Sand Cloud!”
“Not a bad towel. I will use it in my car for unexpected beach trips. However I’m not sure if I’ll order from this company again. My order took about a month to get to me and I had to reach out to customer service 3 times before it actually shipped. The second time I was told it would ship sept 11. When I never got tracking I had to reach out again. It finally arrived Sept 29th. Most customers will be fine with waiting as long at the expected dates are given up front and tracking is provided on the day it ships. Not sure if I’ll order again.”
