“I absolutely loved this towel. It is exactly as pictured and feels lovely. Such a great size also. I plan on using it as a mediation mat as well as a towel. And the cause behind it all is absolutely amazing. Keep up the good work!”
“The worst customer service we ever experienced in our lives. Trying to return a duplicate order was all but impossible. The customer service was a computer-generated prefixed response”
“I haven’t received the items I ordered on November 24th yet. I have been in touch with a team member and was told they were lost in transit and I filed a claim form but still have not received the items I ordered.”
“Terrible. I ordered on a Black Friday advertisement. The package just never made it into transit. The customer service only offers an apology and it’s taken many many e mails to get an actual resolution. My resolution came a couple days shy of one month later and it was the wrong order. So now I can mail back the incorrect order and hope the correct one arrives. Again the customer service is not a customer service it’s a e mail response that works in there favor.
As far as the towel that arrived it’s a Turkish style towel as advertised and it’s compact. Over priced for what it is, really.”
