Thank you for your feedback. We’re sorry to hear that the size of the towel didn’t meet your expectations and that it was smaller than you anticipated. We would like to discuss further with you. Kindly respond to the email that we sent you.
Thank you for your feedback! Since it was a gift, we’re sure your friend will appreciate it, and we hope they love it as much as you do. We’d love to hear how they feel about it once they’ve had a chance to use it! If you have any questions or need further assistance, don’t hesitate to reach out.
Dear Harlequin,
Thank you so much for taking the time to provide feedback on our Black Acid Wash product. We genuinely appreciate your input and reaching out to us.
We sincerely apologize for any confusion caused by the similarity between the Black Acid Wash and Navy Acid Wash colors. We understand how frustrating it must have been to receive the wrong color, and we apologize for any inconvenience this may have caused.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“Used it at the beach 3 days ago, it's still wet! Does not dry. And it's 85 degrees here. I like the look of it and it doesn't hold onto sand. But if it stays wet and that sucks.”
Thank you for reaching out and sharing your experience with us. I am sorry to hear that your towel has not dried properly, despite the warm weather. While it’s great to know that you like the look of the towel and its sand-repelling feature. We would like to discuss further with you. Kindly respond to the email that we sent you.
“Light weight compact beach towel. It’s not the size of an actual beach towel so if you are looking for that go for the XL version. The design is beautiful. Great product.”
Dear Rachael,
Thank you so much for taking the time to share your valuable feedback on our Black Acid Wash product. We genuinely appreciate your willingness to let us know about your experience, and we apologize for any dissatisfaction caused. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Thank you so much, Hannah, for your amazing 5-star rating of our Black Acid Wash! We truly appreciate your positive feedback. We're thrilled to hear that you find it super soft and pretty. We take pride in maintaining excellent quality and ensuring the right size for our customers' needs. Thank you again for choosing our product, and we hope to serve you again in the future! We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
Dear Devin,Thank you so much for taking the time to share your feedback on our Black Acid Wash product. We truly appreciate customers like you who provide us with valuable insights and help us improve. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Hello Derek! We are sorry to hear about your dissatisfaction with the towel due to color difference. With the image it appears that an incorrect towel was delivered to you. To fix this issue, we have sent you an email.
