“To be honest I have not used the towel yet so can comment on it! However I placed an order on December 8 and finally received order a couple days before Christmas. One towel was missing and others were not the ones I ordered. I struggled to reach customer service and finally received an email. Long story short… I could not give them as a Christmas present and customer service stinks. Every time I get a response it is a different person and I get conflicting answers. I hope I don’t like towels because I will never buy from this company again. Wasted 230$!”
Hi Amy,
Thank you for your honest feedback regarding your recent experience with us. We’re truly sorry to hear about the issues you faced with your order and the challenges you encountered in reaching our customer service. We understand how important it is for you to receive the right items, especially when planned as Christmas gifts.
We strive to provide clear communication, and it’s disappointing to learn that we fell short in this instance. Your comments are valuable to us, and we would appreciate the chance to address your concerns. Please look out for an email from us so we can assist you further.
Thank you for your patience.
“I bought this towel as a gift for my brother who is heading off to university. He was ecstatic to receive it and showed it off to the rest of the family.”
Dear Daniel,Thank you so much for giving us a fantastic 5-star rating for our Whale Shark towel! We truly appreciate your support and are delighted to hear that your brother loved it as a gift for his university journey. It's heartwarming to know that he was ecstatic upon receiving it
Once again, thank you for your glowing review of our Whale Shark towel. We are thrilled to have brought joy to both you and your brother. If there's anything else we can do to assist you in the future, please don't hesitate to let us know.
“I have tried to contact you multiple times about my order. It was not recieved. These were special gifts and I can not get a hold of anyone through the website, phone or reviews. I love my current towels but need to talk to someone about this order. Please contact me by phone or email asap. Thanks.”
Thank you for your feedback. We are sorry to know that items which were meant to be gifts were not delivered. We would likev to discuss further with you regarding this. Kindly respond to the email that was sent to you.
“Amazing graphic and high quality material! Soft and dries well and dries off quickly! Plus when you fold them they take less than half of room than a normal towel even tho they are much bigger in size!”
Thank you so much, Granelli, for your fantastic 5-star rating of our Whale Shark product! We are thrilled to hear that you are enjoying its amazing graphics and high-quality material. We take pride in providing soft and quick-drying towels that enhance your experience. It's great to know that you appreciate their efficient folding and space-saving nature, despite being larger in size. We value your feedback and hope you continue to enjoy the benefits of our Whale Shark towels. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
