“So far these VERY expensive towels have not lived up to the expectation. After drying off I'm covered with the fuzz that falls off the towel's fabric and need to use one of my older towels to clean that off. I've only washed them a few times so far so I'm hoping that will get better with more washes. All that fabric fuzz also creates more mess in the bathroom that I have to clean off the tops of my toilet, sink and tile floor. Pretty disappointed overall.”
Hello Jennifer! We are sorry to hear about your disappointment with the towels due to lint. Your comments have been forwarded to the relevant team. To fix this issue, we have sent you an email.
Hello Meg! We are sorry to hear about your disappointment with the unraveling of the towel after the first wash. To fix this issue, we have sent you an email.
“Pros: size of towel is great, the weight of the towel and fold-ability are great
Cons: not absorbant ( still wet after use), still lint after 2-3 washings”
Hello Julie! We are glad to hear that you're happy with the size and weight of the towel but the lack of absorbency and lint dissatisfied you. To fix this issue, we have sent you an email.
“Unfortunately, they unraveled on one side and Sand Cloud did refund my money and told me to keep the towels. They are still falling apart and shedding after two washes in cold water. I do appreciate the great customer service through all of this.”
Hello Myrna! We are sorry to hear about the issue with your towel but pleased to learn that you were satisfied with the response our customer service provided to your issue. To fix this issue, we have sent you an email.
“I received my towels and per the guide did the initial wash on cold and tumble dried on extra low. Pulled them out and the sides are unraveling on both and several of the dos have threads pulled out. Contacted customer service via their portal and haven’t received a response. And their generic reply that they received my ticket just says “ It may take up to 2 or more business days to receive a response during our Holiday season. Please note that we reply to emails in chronological order and emailing multiple times will not result in a quicker reply.”
And since they wanted a review before they’ve addressed my concern. Here it is. Don’t buy.”
Hello Karen! We are sorry to hear about the unraveling of your towel following the washing instructions. Your comments have been forwarded to the relevant team about your disappointment due to the lack of response to your concern/issue. We have sent you an email to fix this issue.
“I was so excited when my towels arrived. These are beautiful. However, one wash and the seam stitch on one side of each towel has come loose and is a very long, tangled mess. Washed on gentle cool temperature Hang dry (I do not use the dryer for my Turkish cotton towels). Too expensive for the first wash cycle to have the entire length of one towel and half the length of the other towel to unravel on the first wash. These towels were my first SandCloud towel purchase and I am sorely disappointed. I have a competitor’s towels and have washed and hung to dry many, many times over and no unraveling of seams. And, less expensive.
Sorry SandCloud, I was hoping the towels would hold up like my TEEMA towels but one wash and BOTH towels unravel. I am very disappointed.”
Hello Tanvia! We are sorry to hear about the unraveling issue with both the towels following first wash. Unfortunately we are unable to pull out the order details from above information. Kindly email us at customerservice@sandcloud.com with the subject line - " Your review of Sand Cloud on REVIEWS.io - Order#". So that we can help you further.
“Soft towels, but after 4 washes they’re still shedding and already falling apart. I’ve had better quality from my $10 Target towels that are 6 years old. Disappointed in the money spent on these.”
Hello Rebecca! We are sorry to hear about the issue with your towel. Your comments have been forwarded to the relevant team. We have sent you an email to fix this issue.
