“I scoured the internet for a beautiful and unique towel design to go with my beloved shower curtain. The whale shark design is exactly what I had hoped to find. The towels are thinner than I’m used to. I like that they dry quickly but prefer a fluffier terry texture for hands and face. Works fine as a body towel so I just use a fluffier hand towel for face and hands. Makes me happy seeing this pattern in my bathroom. Love the contrast between back and front of towel. Really, it’s a gorgeous design!”
Dear Liz,
Thank you so much for your wonderful 4-star rating of our Whale Shark XL Bath Bundle Navy! We're thrilled to hear that you found the towel design to be beautiful and unique.
We understand your preference for a fluffier terry texture for your hands and face. We appreciate your feedback, as it helps us continuously improve our products.
We're delighted that our Whale Shark design brings happiness to your bathroom and that you love the contrast between the back and front of the towel. It means a lot to us to have loyal customers like you who appreciate our designs.
Once again, thank you for choosing our Whale Shark XL Bath Bundle Navy and for your continued support. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
“I love the pattern in these. The whale shark is gorgeous, but then all the patterns behind it are amazing. Super soft bath towel, and exactly, right size hand towel.”
Dear Anne,Thank you so much for your incredible 5-star rating of our Whale Shark XL Bath Bundle Navy! We truly appreciate your kind words and it means the world to us that you took the time to share your positive experience.
Your satisfaction is our top priority, and knowing that we have met your expectations brings us immense joy.
Once again, thank you for your wonderful review and for being an amazing customer. We look forward to serving you again soon!
“These towels are life changing. I’m a wider, heavier set person and typical bath towels are uncomfortably too short. I don’t get full coverage so I usually will put on a robe after a shower. But with sand cloud, there is SO much room to spare. Thank you for being a company that makes me feel comfortable in my body. Not to mention these towels are so thick and fluffy. Plus we LOVE that they are 100% cotton. No plastics or artificial fibers to be found here. The design is beautiful. Very well thought out products. And the towels dry out SO fast. We have to remind ourselves to switch out our towels every week or so, because they never smell damp or moldy. It makes me feel like I could use the same towel for a year and I would have no idea that it wasn’t fresh - first use. I will be buying from Sand Cloud for the rest of my life! And if you haven’t yet, do it.”
Dear Carly, Thank you so much for your incredible 5-star rating of our Whale Shark XL Bath Bundle in Navy. We are thrilled to hear that you find our towels to be life-changing and that they provide you with the coverage and comfort you need. At Sand Cloud, we are dedicated to creating products that make all our customers feel comfortable and confident in their bodies, regardless of size. It warms our hearts to know that our towels have helped you feel at ease.
Dear Michael,Thank you so much for taking the time to provide us with your feedback regarding the Whale Shark XL Bath Bundle Navy. We truly appreciate your honest assessment and value your opinion.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“Soft and thin, east to dry. No moldy smell. One of the bath towels has loose thread coming out on the side after one use. Customer service advised that was an abnormal. They responded with a small credit. I do appreciate they own up to it. I will consider getting more towels later.”
Dear Vivian, Thank you so much for your 4-star rating of our Whale Shark XL Bath Bundle Navy! We truly appreciate your support and loyalty as our customers. However, we sincerely apologize for the inconvenience caused by the loose thread on one of the bath towels after just one use. While this is not a common occurrence, we acknowledge that it can happen from time to time. We are pleased that our customer service team promptly addressed the matter and offered a small credit as an apology. Taking responsibility for any issues that arise is incredibly important to us, and we're glad to hear that you appreciate our commitment to resolving them.
“I love the size, and the absorbency. I've only washed them once, when I received them. I wash everything before using it. They are already snagging! I can tell they are not going to last very long, which is very disappointing because I really like them.”
Dear Christina, Thank you so much for taking the time to leave us a wonderful 4-star rating for our Whale Shark XL Bath Bundle in Navy. We are thrilled to hear that you love the size and absorbency of the towels. We appreciate the feedback regarding the snagging issue you've experienced, and we apologize for any inconvenience caused. We assure you that this is not the level of quality we strive to deliver and we are determined to rectify this situation for you. Our team will reach out to you separately to resolve the issue and ensure your continued satisfaction with our product.
