Hello Jane! We are excited to hear that you are happy with your purchase:) We understand that you love the items you purchased, and we hope you have a great time using them! We highly appreciate the support you offer for our mission of marine conservation:)
Hello Christine! Thank you for taking the time to review our bath towels. Hope you had a great time using them. We have sent you an email to know about your overall experience with the towel. The feedback will assist the concerned team in resolving any concerns so that our services and products can be improved in the future.
Thank you so much, Jane, for the generous 5 star rating of our Whale Shark XL Bath Bundle Navy! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“Beautiful towels that are seemingly well constructed, but they don't do well drying if you have any body hair at all. I end up having to air dry after using the towel. I was hoping that the terry loop would be present on one entire side of the towel, but it only exists where certain graphics are woven in. You have to find a good spot on the towel to be absorbent.”
“Upon receiving my order, I was not overly-thrilled with the towels. SandCloud contacted me and they were quick to resolve the situation.
EXCELLENT customer service, very professional. They definitely want happy customers!”
Hello Karin! We are sorry to hear about your dissatisfaction with the towel due to thinness and edges fraying after first wash. Your comments have been forwarded to the relevant team. To fix this issue, we have sent you an email.
Thank you so much for the 5 star rating of Whale Shark XL Bath Bundle Navy - it's definitely great to hear! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“Pretty well-made bath towel bundle, I'm not giving it 5 stars however because just after drying myself off for the first time the handcloth and main towel already started to fray in a couple of different places. I was pretty disappointed with that because I had spent more than 100 dollars on these and the mystery towel I bought to go with it. But overall a great towel, and I would recommend them.”
