Hello Hamza! We are sorry to hear about your dissatisfaction over thinness and lack of absorbency. We have sent you an email so that we can rectify this issue.
“They are very pretty. I love the ends of them, but they do not absorb at all. They are very thin, which I knew, but I was hoping that they still were absorbent like they said. But you kind of just smear water all over your body after you’re out of the bath, they were expensive and now my son and husband are begging me to find different towels, so I’m back on the hunt.
Updated: customer service reached out and even refunded about 25% of my purchase which was really kind considering I didn’t ask them too. Hopefully they get some fluffy towels soon and I would buy again. For now, these make great guest towels”
Hello Diana! We are very sorry to learn that you are dissatisfied with the absorbency of your towel. We have sent you an email, so that we can rectify this situation.
“I do like the weight of these towels - they are perfect for warm Southern California temperatures. But the bath towel is the size of a bath sheet, which is way too big for wrapping hair. It’s just too large in general for me - I’m 5’2” and I would never buy a towel this big.”
Hello Karen! We are sorry to hear that you're dissatisfied with the bath towel size. We have forwarded your feedback/disappointment to the relevant team. We have sent you an email, so that we can rectify this situation.
“I really like the bath towels. It doesn't seem like they would dry as well as they do because the material is so thin, but it does a great job and the thinness and size of the towels are pretty awesome. My only complaint is that the hand towel just feels too small. Also, I would like to purchase the bath towels separately just so I could have extra.”
Hello Geneva! We are excited to hear that you are happy with your purchase:) We have forwarded your feedback/suggestion to the relevant team. Thank you for choosing to shop with us!
