“It was a nice towels. I liked it because it’s lightweight and gets the job done. But unfortunately it’s not a quick drying towels, idk maybe it’s winter. I’ll see when it’s more warmer weather.”
Hi,
Thank you for your review of the Terra XL Bath Bundle! We're pleased to hear that you find the towels lightweight and effective. We understand your concern about the drying time, especially during the winter months.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi Linda,
Thanks for your fantastic review! We're so glad to hear that you found the Terra XL Bath Bundle to be perfect, just like always. Your satisfaction means the world to us!
If you ever have any more feedback or need assistance, don’t hesitate to reach out. We appreciate your support!
Hi Kimberly,
Thank you for your fantastic review! We're thrilled to hear that you find the Terra XL Bath Bundle soft, even if the material is thin. Comfort is key, and we're glad you're enjoying it. If you have any questions or need assistance, just let us know!
“Seams are coming undone after one wash. The loops in the towel also are too easy to pull and it can’t be fixed. If you accidentally yank a tassel, it also can’t be fixed. I would not recommend these towels”
Dear Elva,
Thank you so much for taking the time to provide your valuable feedback on our Terra XL Bath Bundle 4 Pack - Ivory. We truly appreciate customers like you who share their experiences, as it helps us to improve our products and services.
We sincerely apologize for the issues you faced with the towels. We understand that the seams coming undone and the loops being too easy to pull can be frustrating and disappointing. We strive to provide high-quality products that are durable and long-lasting, so we apologize for any inconvenience caused.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“I love these towels! I also have the black ones & those shed so bad. But the ivory ones only lightly shed the first few washes. Makeup comes out easily without using stain spot remover. Would get them again.”
Thank you so much for your fantastic 5-star rating of our Terra XL Bath Bundle 4 Pack in Ivory! We truly appreciate your loyalty as a customer.
We're thrilled to hear that you love these towels, and we understand how important it is to have a reliable product that doesn't shed excessively. It's great to know that the ivory ones only had a light shedding during the initial washes, making them even more convenient to us.
We have already sent you an email regarding the shedding issue mentioned. Please respond to the email that we sent you.
“I received this product and of course wanted to wash them to be able to used them right away, I followed the instructions on the label and to my surprise the towels came it all loose like if the material was old and shredded thru the wash I still proceeded to dry them on air no heat and they shredded even more, I contacted customer service and they agree to replace the product once they received the return merchandise so that means I have to wait to even see if this is not going to happen again, honestly I don’t know that will make me happy I am returning the product and get my money back, they are not cheap but they sure look extremely cheap after the wash.”
Dear Elizabeth,Thank you so much for taking the time to provide us with your valuable feedback on the Terra XL Bath Bundle 4 Pack - Ivory. We truly appreciate your honesty and bringing this matter to our attention.
We sincerely apologize for the inconvenience you have experienced with the towels. It is disheartening to hear that the material became loose and shredded through the wash. This is certainly not the quality we strive to deliver to our customers.
We understand your frustration with the replacement process and the wait time involved. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I love my new towels! This is the second order I have placed and the Quality is undeniable! They do exactly what they say they do and they are just so soft! Thank you for another awesome product!”
Dear Malorie, Thank you so much for taking the time to provide us with your valuable feedback on our Terra XL Bath Bundle 4 Pack in Ivory! We're sorry to hear about the disappointment caused by the quality of the towel. To discuss this further we have sent you an email, kindly respond!
