Hi Andres,
Thank you for your fantastic review! We're so pleased to hear that you love the size, absorption, and quick drying of the Terra XL Bath Bundle. It means a lot to us that our products are meeting your expectations. If there's anything else we can assist you with, feel free to reach out!
“I like that they dry faster and they are bigger than normal and the color but they are not soft enough and they don’t feel quality enough def not buying again”
Thank you for your honest feedback! I’m glad you appreciated the faster drying time and larger size of the towels, but I’m sorry to hear that the softness and quality didn’t meet your expectations. We strive to provide high-quality products, and your comments are really valuable for helping us improve. To have a further discussion on this, we have sent you an email. Please respond to it.
“I ordered these towels almost a year ago, and they have held up to multiple washes. In addition to using them as conventional bath towels, I pack one to use at the gym. No more skimpy gym towels for me. I usually travel with one on planes and to the movies to keep warm. And I enjoy the full coverage the oversized towels provide. All-in-all, a very good purchase.”
Dear Angela,
Thank you for taking the time to give our Terra XL Bath Bundle 4 Pack - Navy a 5-star rating! We are thrilled to hear that you are enjoying your towels and that they have held up well after multiple washes.
We are also delighted to learn that you find them versatile enough to be used not only as bath towels but also as gym towels, for travel, and even for staying warm at the movies.
We sincerely appreciate your feedback and are grateful for your support. If you ever need anything in the future, please don't hesitate to reach out to us.
“I have always liked large, thick bath towels, but in the summer, they can be a bit cumbersome and hard to dry in humid weather. I was skeptical but intrigued by the ads on FB and IG and decided to try the Terra XL Bath towels, and was pleaaantly surprised at how well they dried me off, and dried so quickly on the towel racks. I'm sold. I just placed my 4th order with them - I'm converting the bathrooms over to Sand Cloud towels, hand towels and wash cloths.”
Hello! Thank you so much for your amazing 5-star rating on our Terra XL Bath Bundle 4 Pack in Navy! We appreciate your feedback and are thrilled to hear that our towels have exceeded your expectations.
We are thrilled to have you as a loyal customer and can't thank you enough for choosing Sand Cloud for your towel needs. Your continued support means the world to us. We're delighted to hear that you're converting your bathrooms to Sand Cloud towels, hand towels, and washcloths.
Thank you again for your kind words and for being a part of the Sand Cloud family. We look forward to serving you with more premium products in the future.
Dear Joan, Thank you so much for awarding our Terra XL Bath Bundle 4 Pack - Navy with a perfect 5-star rating! We are thrilled to hear that you love these towels as much as we do. Customer satisfaction is our top priority, and receiving positive feedback like yours truly motivates us to keep delivering exceptional products.
“I really wanted to love these towels. I have had not a great experience. I was able to get used to the fact that they were very thin but the tradeoff was not there. Like other reviewers have mentioned, they shed wayyyyyy too much, we have had a constant dusting of blue lint all over our bathroom and ourselves after our showers. They have not been as "quick" drying as I hoped. Still damp hours later just like our regular towels. Company honored their "happiness guarantee" and issued a refund because sadly we were not happy with the product.”
Thank you for taking the time to share your experience with us, Liliana. We are so sorry to hear that the Terra XL Bath Bundle 4 Pack - Navy did not meet your expectations. We understand that shedding lint and not being as quick-drying as you had hoped were issues, and we apologize for your dissatisfaction. To discuss and fix this issue, we have sent you an email.
