“Out of the package the towels smelt horrible. I quickly washed them and the smell was gone. The reason for a 2 star review is because I felt they are very pretty and soft. However these are NOT plush and I would never market them as bath towels. More like beach or pool as they are very thin and absorb enough water to leave you moist for the sun to finish the job.”
Hello Robyn! We're sorry to hear that while you like the softness of the towels, you're disappointed by how bad they smell. Your comments have been forwarded to the relevant team. We have sent you an email so that we can fix this issue.
“The towel is very nice looking, soft, and somewhat absorbent but not fluffy and absorbent like you would expect from a bath towel. This would be nice for a beach or pool where it can dry out quickly but should not be sold as a bath towel.”
Hello Robyn! We are sorry to hear about your disappointment with the towels due to lack of absorbency. We have sent you an email so that we can rectify this issue.
“These towels are amazing. I was a little skeptical at first but I was so tired of bulky towels so I decided to give it a try. LOVED THEM. They are super absorbent and dry up super fast! My Husband didn't think they were going to work for him (he's hairy and tall, so needs great absorption power) but after the first shower, he's a believer!
Yes they are pricy, but they are on the higher end, elegant and practical.
I had ordered the white and sage bundles, but I would definitely order more.”
Thank you so much for your 5-star rating of our Terra XL Bath Bundle 4 Pack - Sage! It's great to hear that you are pleased with the towel's super absorbent and fast-drying abilities. We are so glad your husband is a believer after giving them a try! We appreciate your feedback and kind words and highly appreciate the support you offer for our mission of marine conservation!
“I love these towels and they are truly beautiful and absorbant. The only downside is that they are super reactive to products containing benzoyl peroxide (found in a lot of acne face products). I didn't have this problem with my prior towel brands so I didn't think much of it but, if I even touch these new towels with a small amount of product on my hands, they turn from beautiful sage green to bright yellow/orange. I will continue to use the towels because they are functional but Im sad they arent as aesthetic as I had hoped they would remain.”
Hello Letty! We are sorry to hear that the towel took a long time to dry and did not dry completely, which has led to your dissatisfaction. We have sent you an email so that we can rectify this issue.
“Package was delivered to wrong place as I was sitting out front when I the package was supposedly delivered. Have yet to hear back from Sand Cloud.
**Update: This was resolved over a month later but the product ended up being cut up and used as rags in my shop due to the poor packaging causing them to be torn up. They do feel nice though.”
Hello Elric! We are sorry to hear that your package was delivered to an incorrect destination and disappointed due to lack of response to your concern. In order to fix this issue, we have sent you an email.
