“I placed my order and spent the $45 for 2-3 day expedited shipping expecting to have it before I left to go out of country. Order didn't show up on time, and I was told there is processing time that doesn't count towards the shipping time. I looked at the tracking and from the time the label was created to the time I received it was 5 days. Should have just paid for the regular shipping of around $7 as I was not refunded the expedited shipping.”
Hi,
Thank you for sharing your experience. We sincerely apologize for the disappointment regarding the shipping timing. We understand how important it is to receive orders on time, especially when making travel plans.
We appreciate your feedback about the expedited shipping process, and we'll certainly take it into consideration as we work to improve our services. We would like to discuss further with you. Kindly respond to the email that we sent you.
Thank you for sharing your experience with the Classic XL Bath Bundle. We're sorry to hear that the hand towels didn’t hold up as expected after the first wash. We take feedback like yours seriously and will make sure to address this with our team. Kindly respond to the email that we sent you.
“Bought these because of the hype. Absorbent, dries fast, and takes up less space. I’ve washed these three times and I don’t find these super absorbent. They feel a bit rough but perhaps both of these issues will get better with time. (I hope). They do take up less space and they do seem to dry faster than our old towels and they are quite large! But, they are not living up to all the hype, at least for me. They are expensive for “just okay”. I will be giving another well known Turkish Towel company a chance as well.”
Thank you for sharing your experience. We’re glad to hear you appreciate the towel’s compact size, quick-drying nature, and generous dimensions. However, we’re sorry to hear they haven’t fully met your expectations, especially in terms of softness and absorbency. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I was a little skeptical about these towels but decided to take a chance. Im glad I did! These are great. They are absorbent but not bulky. They are also very nice looking!!”
Thank you so much for taking the time to rate our Classic XL Bath Bundle 4 Pack - Sage with 5 stars. We truly appreciate your kind words and for giving our towels a chance even when you initially had doubts. We're thrilled to hear that they have exceeded your expectations.
It's wonderful to know that you find our towels absorbent without being bulky, and that you appreciate their aesthetic appeal as well. We take pride in providing both functionality and style in our products.
We also want to express our gratitude for your loyalty as a customer. Your continued support means the world to us, and we hope to keep delighting you with our range of high-quality products.
Thank you once again, and please don't hesitate to reach out if you have any further feedback or requests. We're here to assist you.
We are thrilled to hear that you love them and find them not only nice-looking but also highly functional in your bathroom. Your feedback about the great quality and color is greatly appreciated.
We value your loyalty as our customer and we are grateful for your continued support. We're here to provide you with exceptional products and service, so please don't hesitate to reach out if you have any questions or additional feedback.
Once again, thank you for being a loyal customer of our brand!
“I was very impressed with these towels. And so was the local fire dept. I fell and they used the towel as a lift aid to get me back on my feet. They held up great!”
Dear Mary,Thank you so much for giving our Classic XL Bath Bundle 4 Pack - Sage a 4-star rating! We truly appreciate your feedback and are happy to hear that you were impressed with these towels.
It's amazing to hear how the local fire department used one of our towels as a lift aid to help you get back on your feet after a fall. We're glad that our towels held up well during such a crucial moment.
Your support means a lot to us, and we hope to continue providing you with exceptional products in the future.
“We were using muslin towels which are great but heavy. I came across these bath towels at the new Sand Cloud store in Pacific Beach, CA and had to try them. My boyfriend loves these towels. They are the perfect size and the terry cloth side soaks up the water quickly. They dry fast too and look amazing in our bathroom! I bought a second set for the other bathroom. Bye-bye thick heavy towels forever! I’m a fan of all things Sand Cloud.”
Dear Julie,Thank you so much for your amazing 5-star review of our Classic XL Bath Bundle 4 Pack - Sage! We appreciate your kind words about the size, quick drying capability, and the overall look of the towels.
We are also very happy to know that you have become a loyal fan of Sand Cloud and that you have decided to purchase a second set for your other bathroom. It means the world to us to have customers like you who appreciate the quality and functionality of our products.
Once again, thank you for your continued support and loyalty. We truly value you as a customer and look forward to serving you in the future.
Thank you so much for giving our Classic XL Bath Bundle 4 Pack - Sage a 4-star rating! We truly appreciate your feedback.
We're sorry to hear about the green fuzz issue you experienced after the first machine wash. However, we are glad to hear that the towels were nice afterwards and dried quickly. Your feedback helps us identify areas for improvement, and we'll definitely take note of your experience to ensure a better washing process in the future.
Once again, thank you for your valued support. We hope you continue to enjoy the Classic XL Bath Bundle - Sage, and we look forward to providing you with an even better experience in the future.
