“Where is it? Now saying it's out of stock again????Love everything else I have ever ordered but disappointed this hasn't arrived and no status update.”
“I placed my order for this towel as well as the masks bacon on the 5th of August and it’s now the 26th. I have yet to see even an email telling me my items have shipped. Now I am unable to take on a long weekend vacation as I had planned to do. I expect to love both items purchased, but so far, I can’t...”
“Received an email to review my purchase except I haven’t even received the item I purchased yet. I ordered the Crush XL towel on August 6th when it had a pre order ship date of August 20th. Well it’s now August 27th and I haven’t even gotten a shipping notification yet. I’m sure if I had the item it would be great. Sand Clouds quality is top of the line. Sand Cloud says it could be another 2 weeks before my towel ships. I’m just a little disappointed. I know this is a popular item but waiting over a month for an item you already paid for is just too long.”
“I would love to write a wonderful review but I have still not received my towel. It was a gift for my daughter's birthday which has come and gone. Now it says it is on back order but it didn't say that when I bought it. :( She has another one and loves it!”
“My order for the Crush Turtle XL never arrived. I emailed twice only to receive 2 automated responses, no human ever reached out. It wasn't until I made a comment on one of their social media posts that they finally responded. What is interesting is that I was told it was a "pre-order" but it most certainly did not say that when I ordered it. What is even more interesting is that just posted a review on here on 8/19 with the Crush Turtle XL...surely theirs was "pre-ordered" too.
I'm sure the item is good, but overall the service has been poor. I won't be buying from Sand Cloud again and I will likely not recommend it to others.”
