“I received an email asking for a review regarding the item I got, I haven’t even get the item yet. I made the purchase on 05/08/2020, and I haven’t received any updates on the status of the order. I ask them on the comment section on Instagram how much does it take to get your order, and no one answered. I also tried DM, still nothing.”
“I purchased this towel on May 25th as a gift. When I placed the order, it said the towel would ship on June 19th. As of today, still no word on when my order will ship. When looking at the website now, the shipping date says August 3rd - but does that mean that those of us who purchased this towel back in May still won’t have the towel shipped until August? If that’s the case, the least they could do is provide me with email updates notifying me of delays and providing me with options of how to proceed with my order. I’ve reached out to customer service twice this week to inquire about my order - with no response. At this point I almost want to cancel my order or choose another towel that’s actually in stock to be shipped in it’s place. But with a lack of customer service, I don’t even know if those are options. Right now it feels as though they took my money and ran.”
“I will say when you order a pre-order towel through Sand Cloud, it is 100% WORTH the wait! I contacted customer service about this towel since i ordered it over a month ago and my family and I were going to be moving and I didn't want my towel to arrive here if I was no longer going to be living at home. The lady Michelle was so helpful at customer service letting me know that it was already on the way and I should receive it by the end of the week (which I did)! They even allowed me to update my shipping address for my other orders that were already placed. The day I got this towel was my beach day with family and it definitely caught the eye of many family members! When it says XL, they DEFINITELY mean XL! It was big enough that all my cousins (ages 5-10) were able to sit around it and build sandcastles in the sand! Thank goodness this towel is easy to clean or I would of had sand in my beach bag for DAYS!
The best gift to yourself, friends, or family! Worth every penny!”
“I ordered this towel on May 25th as a birthday present for someone. At the time, the website said pre-order shipping out June 19th. As of today, I haven’t heard anything about my order. I’ve even reached out twice this week to customer service to see when the towel will be shipped - with no response. The website now says pre-order with shipping on August 3. But does that mean for everyone who has preordered the towel? Even those of us who submitted our orders back in May? If that’s the case, it’s ridiculous. As a customer, I would at least appreciate email communications notifying me about the delays, along with a definitive date for when I should expect the towel to ship. At this point, I’m thinking I’d either like to cancel my order all-together, or be able to switch the towel to one that’s actually in stock. But considering customer service isn’t getting back to me, I don’t know if I have that option. Right now feeling like they took my money and ran.
And as another customer mentioned below - the website won’t allow me to submit a one star review.”
“I’m in the exact same situation as other reviewers -Still waiting for my towel that ordered weeks ago and yet I got an email asking me to review it and how I liked the towel. Since I haven’t received it yet, I don’t know. And, btw, not even one update on expected shipping date.”
“I ordered three of these weeks ago. I still haven’t received them. I emailed the company but didn’t get a response. I’m seeing their ads everywhere but no towels yet. Maybe they should reallocate part of their marketing budget to their shipping and customer service departments. Still hoping the towels show up. Disappointing.”
