“I have 6 different sets of Sand Cloud towels and these are by far one of the favorites. They are the perfect weight, not too heavy and not too thin. We love our thinner towels for summer here in Arizona.”
“Easy to order and the company was easy to work with. I was not a fan of the actual towel, I didn't think it was soft enough and it was a little smaller than I was looking for.”
Hi,
Thank you for sharing your thoughts on the Willow Bath Bundle. We’re glad to hear that you found the ordering process easy and that our team was helpful! However, we’re sorry to learn that the towels didn’t meet your expectations in terms of softness and size.
Your feedback is invaluable as it helps us improve our products. If you have any further comments or would like to discuss this further, please feel free to reply to our email. We appreciate your input and hope to enhance your experience with us in the future!
“The Willow Bath Bundle towels in Deep Ocean are fantastic! These towels are thicker than most other Sand Cloud towels I’ve used, but the quality is just as impressive as any other Sand Cloud towels. They’re super absorbent, fast-drying, soft, and incredibly durable. The size is standard, but the luxurious feel makes them far superior to typical bath towels. If you’re looking to upgrade your shower or bath routine to a more luxurious experience, these are a must-have. Highly recommend!”
It's great to know that you find the Willow Bath Bundle - 2 Pack - Deep Ocean lightweight and highly absorbent. Your satisfaction is our top priority!
Thank you for choosing Sand Cloud!
“Defective towels that shed dark blue lint everywhere. Lint was stuck to our bodies after using them to dry off, requiring another rinse and a different towel to remove the lint. The shower was also covered in lint and had to be rinsed. This occurred repeatedly after soaking and washing the towels multiple times. Unfortunately, customer service was disappointing as they refused to honor their promise of “100% Happiness Guaranteed” and offered me a store credit for less than half of what I paid for these towels. While I have been happy with other Sand Cloud towels, I can’t risk purchasing any more towels knowing how their customer service works when there are product issues.”
Thank you so much for taking the time to provide us with your feedback on the Willow Bath Bundle - 2 Pack - Deep Ocean.
We would like to sincerely apologize for the issues you faced with the towels shedding dark blue lint and causing inconvenience during your drying off process. We understand how frustrating it must have been to have the lint stuck to your bodies, as well as the need to rinse it off and use a different towel. We also acknowledge the inconvenience of having your shower covered in lint, requiring additional rinsing.
We have sent you an email for having a further discussion on this. Kindly respond to the email.
Thank you for your feedback. I apologize that the product didn't meet your expectations in terms of thickness and texture. We value your input and will take it into account. We would like to discuss further with you. Kindly respond to the email that we sent you.
Dear Henry,Thank you so much for your outstanding 5-star rating on our Willow Bath Bundle - 2 Pack - Deep Ocean! We truly appreciate your kind words and are thrilled to hear that you love our product.
Your continued support as a loyal customer means the world to us. We are grateful for your trust in our brand and are delighted that our bath bundle has met your expectations.
If you ever need any assistance or have any feedback to share, please don't hesitate to reach out. We're here to ensure your satisfaction.
Thank you once again! We look forward to serving you again in the future.
