Hi,
We're thrilled to hear that your boyfriend loved his gift! It's always rewarding to know we can bring joy to someone's day. Thank you for sharing your experience with us!
If you ever need assistance or have more thoughts to share, feel free to reach out. Enjoy your time together!
“I initially had a frustrating experience with this company. I received the wrong towels, and it took quite some time and effort to get the issue resolved. Customer service was slow to respond, and I was left feeling uncertain about whether the mistake would be corrected.
However, after about 2-3 months, the company did follow up and sent me a gift card as a gesture of goodwill, which I truly appreciated. While the process wasn’t ideal, I’m grateful that they made an effort to make things right in the end.
I hope they can improve the responsiveness of their customer service in the future, but I do acknowledge the effort to resolve the issue.”
Hi,
We're truly sorry to hear about your experience and the issues you've faced with your order. We completely understand how frustrating it can be when expectations are not met, especially regarding customer service and resolving issues.
Your feedback regarding the lack of urgency and complexities in the return and exchange process is very concerning to us. We genuinely want to improve and ensure that our customers receive the service they deserve.
Please allow us the chance to address your concerns directly. We would appreciate it if you could respond to the email we sent you, so we can assist you further and resolve this matter as quickly as possible. Thank you for your patience.
Dear Sara,
Thank you so much for giving us a 5-star rating for STAR WARS™ - Fighters. We truly appreciate your kind feedback and are thrilled to hear that your nephew, who is a Star Wars fan, is now completely obsessed with his new sand cloud towel.
Dear Alexa,Thank you so much for the incredible 5-star rating for STAR WARS™ - Fighters! Your feedback is truly appreciated!
Thank you again for choosing Sand Cloud!
“It's so great that this design's colors are flipped on the opposite side - it gives options and looks great either way. It's a soft towel/blanket that's a decent light-weight.”
Hello Serna! We are excited to hear that you are happy with your purchase:) We understand that you love the items you purchased, and we hope you have a great time using them! We highly appreciate the support you offer for our mission of marine conservation:)
Thanks for your 5 star rating of STAR WARS™ - Fighters, Benito! We are excited to hear that you are happy with your purchase:) We understand that you love the items you purchased, and we hope you have a great time using them! We highly appreciate the support you offer for our mission of marine conservation:)
Thank you so much Cindra for your 5 star rating of STAR WARS™ - Fighters! Thank you for your valuable review:) We highly appreciate the support you offer for our mission of marine conservation!
