“The ScanPan line are the only pans and pots I'll buy. They afford the efficiency of cast iron cooking without the weight. I cook every day and these products are very durable.”
Hi Grace. Thank you for bringing this to our attention. We apologize for any inconvenience caused. Please reach out to our Customer Care team by emailing web-inquiries@scanpan.com or by calling our toll free number, (877) 772-5467. Our team is available Monday – Friday, 8am – 5pm (PST). We appreciate your feedback and your support!
“Terrible Customer Support. Received pan and it had a manufacturing defect. Went round and round with Customer service, 4 to 6 weeks before new pan ships. Also in the fine print the Customer is responsible for return shipping cost no matter what. They so graciously paid for my return as a favor. Will never purchase another product.”
“This is my second 14.5' Scan Pan Fry Pan. I use this pan every day at least once. I've found that the Scan Pans hold up much longer than any other brand. I used to purchase Swiss Diamond pans, Scan Pans are far superior for longevity, heat distribution and ease of clean up.”
