“See attached photo:
re order # GW348120 Sold to Linda Murphy
270 W. Thornberry Dr
Boise ID 83702
208-602-7291
We are going thru a 3 month kitchen remodel. This referenced order was received over 30 days ago, probably some time in April. Just today we finally opened the box. The attached 10.25" skillet was broken, as seen in the attached. We called the
(877) 772-5467
number for support. The person who answered the phone (service center) said that because it's been past 30 day warranty, she won't do anything about it. We asked for a supervisor. We were told they were out to lunch and will return call when back. That didn't happen. This is our second Scanpan set of pots and pans in the last few years. We are changing from gas to induction, and elected to stick with Scanpan. The service posture we received today doesn't seem to represent what Scanpan is trying to achieve. If this represents it, I'm incredibly disappointed, and will certainly not purchase or recommend this Company to anyone.
Please forward this on to a person with the authority to make good on a product that was unused, and received broken. We are asking for a replacement skillet that matches the set we ordered. Feel free to contact via this email or email in order, or phone.
Thanks for your review.
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“I've used classic Scanpans for about 20 years and loved them. I had to send two of those pans to back during that time because they were losing their finish. Scanpan was prompt in replacing them with new pans. hat set of cookware was still serving me well until I had to replace the set. They didn't work with our new induction stove. But I am pleased with the new 10-pc set of Induction cookware. I expect to get another 20 years out of this new one. I still want to replace my Scanpan wok. But that will come later. I recommend Scanpan to anyone who talks to me about pots/pans.”
“Fantastic cookware set. I did a lot of detailed research on Induction Principles, and Induction Cookware. I had never heard of the ScanPan brand before but after reading the history and background decided this would be the best quality set and ordered it. I was not dissappointed! It is very high-quality, high-endurance and super easy cleanup. That combination along with Induction cooking allowing meals ready in minutes cannot be beaten!”
“Bought this set along with a couple of other SCANPANS for my wife last Christmas. She had asked for them, as had a skillet which she inheireted from another family member previously. My wife loves them and cannot say enough about their quality and cooking abilities.”
